In the latest episode of the “Adjusted” podcast, host Greg Hamlin dives deep into the often-overlooked world of insurance careers. With guests Cory Clemons, Karyl Bierwagen, Derek Thompson, and Rosemary Ward-Steele, the episode explores how individuals from diverse backgrounds can find fulfilling roles in the insurance industry. The stories shared in this episode provide valuable insights into the varied pathways that can lead to a rewarding career in insurance.

The episode starts with introductions, where guests share their unique journey into the insurance world. Derek Thompson’s story stands out as particularly intriguing. Having started his professional life in ministry, Derek never imagined he would end up as a claims specialist. His transition was sparked by a chance encounter over a shared love for board games, illustrating how seemingly unrelated interests and skills can lead to unexpected career opportunities. This anecdote sets the stage for a broader discussion on the importance of customer service and relationship-building in the insurance industry.

Cory Clemons, Karyl Bierwagen, and Rosemary Ward-Steele each bring their own unique perspectives to the conversation. Cory initially pursued a career in chemistry and found his way into insurance through a series of career shifts that eventually led him to a fulfilling role. Karyl, with a background in apparel merchandising, discovered a passion for helping people through her work in claims. Rosemary’s journey from billing and coding to becoming a claim supervisor highlights the diverse skill sets that can be valuable in the insurance industry.

A recurring theme throughout the episode is the importance of diverse expertise in the insurance sector. The guests emphasize that skills from seemingly unrelated fields can translate well into insurance roles. For instance, Derek’s ministry and customer service background has proven invaluable in his current position, where empathy and relationship-building are key. Similarly, Karyl’s experience in business and merchandising has equipped her with the skills needed to navigate the complexities of claims management.

The episode also sheds light on the supportive and dynamic work culture at WR Berkley, where the guests are employed. Derek and Rosemary share heartfelt stories of helping clients navigate challenging situations, highlighting the emotional and personal rewards of working in claims. They describe the supportive, startup-like environment at WR Berkley, where teamwork and a customer-focused mindset are paramount. This culture fosters a sense of purpose and fulfillment, making it an attractive option for recent graduates and professionals considering a career shift.

One of the most compelling aspects of the episode is the discussion on the various roles within the insurance industry. From customer service and claims management to finance and business analytics, the industry offers a wide range of career opportunities. The guests highlight the potential for career satisfaction and growth, emphasizing that insurance is not just about selling policies but about making a meaningful impact on people’s lives.

The episode concludes by reflecting on the importance of human interaction and meaningful work in the insurance industry. Despite technological advances, the need for genuine human connection and understanding remains crucial. The guests underscore the value of empathy and treating clients with the care and respect they would want for themselves or their loved ones. This human-centric approach sets the insurance industry apart and makes it a rewarding career choice.

In summary, this episode of “Adjusted” provides an eye-opening look at the diverse career paths available in the insurance industry. Through the personal stories of Cory, Karyl, Derek, and Rosemary, listeners gain valuable insights into how unique skills and backgrounds can lead to fulfilling and meaningful roles in insurance. Whether you’re a recent graduate or a professional contemplating a career shift, this episode is a must-listen for anyone interested in exploring new opportunities and finding purpose in their work.