MR. WILSON HAS MADE SOME CHANGES SINCE HIS LAST VISIT ON ADJUSTED:  When he previously visited ADJUSTED during Season 3 (Episode 3), he was the President and CEO of WorkersCompensation.com, a role that he had been in since 1999. Bob Wilson is now the President of WorkCompCollege.com, which provides online training to people in the Worker’s Compensation Industry. WorkCompCollege.com officially launched in November 2022 and went live on January 14th, 2023.

BOB IS STILL SOLVING PAIN POINTS FOR THE WORKERS’ COMPENSATION COMMUNITY:  He previously solved numerous issues for the Workers’ Comp Community when he founded WorkersCompensation.com in 1999, such as providing state forms and letters, and statute updates. He now provides what is much needed in the Workers’ Comp Industry: a formal training system that embraces whole-person recovery. 

The founders of WorkCompCollege.com designed the Workers’ Recovery Professional Certification (WRP), which has a biopsychosocial emphasis and provides a better understanding of the Workers’ Comp Industry. There are 64 courses, which are all online and self-guided. The goal is to show how it is crucial to see the “big picture,” or as Bob calls it, “Work Comp 360,” and how when one person doesn’t do their job, the claim can go off the rails. The most important thing to remember is that you can have two injured workers with the same injury, but each one will have a different outcome. It will all depend on what is going on in their lives and their support system. When an injury occurs, we are not just treating the injury; we are treating the whole person.

TRAINING ADJUSTERS IS VERY CHALLENGING:  Insurance companies used to have robust training programs for new adjusters, which included trainers, whose sole responsibility was to provide training. Over the last twenty years, many companies phased out trainers and instead had supervisors or senior adjusters provide training. It is very difficult to be a full-time supervisor or adjuster, with all their responsibilities and a full-time trainer. Training has so many components, such as investigation, litigation, financial, and state regulatory timeframes, and it is very time-consuming. The first three years for an adjuster are like “drinking from the firehose.” There is so much information to retain, and knowing how to apply what you have learned, takes time.

WHAT OTHER WAYS CAN ADJUSTERS EXPAND THEIR SKILL SET? Annual Workers’ Compensation Conferences, such as WCI, or WCRI, can greatly benefit adjusters. WCI in Orlando has a live orthopedic surgery that attendees can view, so they can expand their knowledge. Some certifications, such as the Associate in Claims (AIC), can be obtained via The Institutes, which are self-guided, online courses. Another great way to get a professional certification is attending the CLM Claims College. The CLM Claims College meets once a year in Baltimore, three years in a row. The first two years have a test at the end of the conference, and the third and final year has a group presentation. At the end of the program, the attendee will have earned a Certified Claims Professional (CCP) designation. It should be noted that these conferences and trainings have a cost, which can be challenging for companies that have budget constraints. It is crucial to speak with your manager, so they can assist with finding trainings that are within budget limits, or they may have other options for learning, such as free webinars.

TAKE A SELF-DRIVEN APPROACH:  It is very important to ask questions and let people know that you want to learn. Books are another great way to challenge yourself and think differently. Mr. Wilson recommends “From Good to Great,” “Dinosaur Brains,” and “Extreme Ownership” as books that challenge your mindset and improve thought processes. It is important to remember that insurance professionals, who have worked in this industry for years, still have a lot to learn. This industry is constantly changing, and it is vital to be “a lifelong learner.” When we desire to learn more, we have decided that we are not just about working for a paycheck but also here to make a difference. As Mr. Wilson has stated numerous times, our industry is not about “handling or processing claims” but about “restoring broken lives.” For further information about the Workers’ Recovery Professional Certification (WRP), visit WorkCompCollege.com.